Privacy policy
Cromlix operates this online shop, including all related products and services (the "Shop"). The Cromlix online shop is powered by Shopify. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our Shop.
Please read this Privacy Policy carefully. By using our Shop, you acknowledge that you understand how we handle your information as described here.
Who We Are
Data Controller:
Cromlix
Kinbuck, Dunblane
Stirlingshire, FK15 9JT
Scotland
Contact us:
Email: shop@cromlix.com
Telephone: 01786 820310
Monday to Friday, 9:00am - 5:00pm
What Personal Information We Collect
When you visit or purchase from our Shop, we collect the following types of personal information:
Information You Provide to Us
Contact and Delivery Details:
- Name, email address, telephone number
- Delivery address, billing address
Payment Information:
- Credit/debit card details (processed securely through Shopify Payments)
- Transaction details and payment confirmation
Account Information (if you create an account):
- Username, password, preferences
Communications:
- Information you include when contacting us for customer support or enquiries
Information Collected Automatically
Device and Usage Information:
- IP address, browser type, device information
- How you navigate and interact with our Shop
- Pages viewed, items added to cart or wishlist
Cookies and Similar Technologies:
- We use cookies to remember your preferences, items in your basket, and to improve your shopping experience
- You can control cookies through your browser settings
How We Use Your Information
We use your personal information to:
Provide Our Services
- Process and fulfill your orders
- Arrange delivery with Royal Mail
- Send order confirmations and dispatch notifications
- Process returns and exchanges
- Provide customer support
Improve Your Experience
- Remember your preferences and shopping cart
- Provide product recommendations
- Improve our Shop and services
Marketing (with your consent)
- Send you updates about Cromlix products and offers
- You can opt out at any time using the unsubscribe link in our emails
Security and Legal Compliance
- Prevent fraud and protect our Shop
- Comply with legal obligations
- Enforce our terms and policies
How We Share Your Information
We only share your personal information with trusted partners who help us operate our Shop:
Shopify
Our Shop is hosted on Shopify's platform. Shopify stores your information and helps us process payments and orders. Shopify may use your information to provide and improve their services. Learn more at Shopify's Privacy Policy.
Payment Processors
Your payment information is processed securely through Shopify Payments (powered by Stripe). We never store your full credit card details.
Delivery Services
We share your name and delivery address with Royal Mail to fulfil your order.
Email Service Providers
We use email service providers (such as Mailchimp or similar platforms) to send you order confirmations, dispatch notifications, and marketing emails (if you've opted in).
We do not sell your personal information to third parties.
International Data Transfers
We currently only ship to UK mainland addresses. Your information is stored and processed within the UK and EU through Shopify's secure servers.
If we transfer your personal information outside the UK or EU, we use recognized safeguards such as Standard Contractual Clauses to protect your data.
Children's Privacy
Our Shop is not intended for anyone under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with their information, please contact us so we can delete it.
How Long We Keep Your Information
We retain your personal information for as long as necessary to:
- Fulfil your orders and provide customer service
- Comply with legal obligations (typically 7 years for tax and accounting purposes)
- Resolve disputes and enforce our policies
Your Rights
Depending on where you live, you have the following rights regarding your personal information:
Rights Available to Everyone
Access: Request a copy of the personal information we hold about you
Correction: Request that we correct any inaccurate information
Deletion: Request that we delete your personal information (subject to legal obligations)
Portability: Request a copy of your data in a portable format
Marketing Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link
Additional Rights (UK/EU Residents)
Object to Processing: Ask us to stop processing your information for certain purposes
Restrict Processing: Ask us to limit how we use your information
Withdraw Consent: Withdraw consent for processing (where we rely on consent)
How to Exercise Your Rights
To exercise any of these rights, please contact us:
- Email: shop@cromlix.com
- Telephone: 01786 820310
- Post: Cromlix, Kinbuck, Dunblane, Stirlingshire, FK15 9JT
We'll respond to your request within one month. We may need to verify your identity before processing your request.
For questions about data processed by Shopify, visit the Shopify Privacy Portal.
Security
We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no security measures are perfect. We recommend not sending sensitive information through unsecured channels.
Your payment information is encrypted and processed through Shopify's secure payment system.
Third-Party Links
Our Shop may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing them with your information.
Cookies
We use cookies and similar technologies to:
- Keep items in your shopping basket
- Remember your preferences
- Understand how you use our Shop
- Improve your experience
You can control or disable cookies through your browser settings. However, some features of our Shop may not function properly if you disable cookies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated policy on this page with a new "Last updated" date.
If we make significant changes, we'll notify you by email or through a notice on our Shop.
Complaints and Questions
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Email: shop@cromlix.com
Telephone:
01786 820310
Post: Cromlix, Kinbuck, Dunblane, Stirlingshire, FK15 9JT
UK/EU Residents
If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
For EU residents, you can find your local data protection authority here.
Cromlix is the data controller for your personal information.
For our hotel privacy policy (covering accommodation, dining, and spa bookings), please visit: www.cromlix.com/privacy